
Frequently asked questions
How long does shipping take?
Please, let us know beforehand your deadline. We ship orders using UPS services. The delivery time depends on the destination, but you can generally expect your order to arrive within 3-5 business days with standard shipping, 1-4 business days with Priority shipping, and 1-3 business days with Express shipping.
Are the cookies individually wrapped?
Yes, we use clear cellophane bags with a self-sealing tab. We don’t offer ribbons or custom bag colors at this time.
How can I upload my files?
Two choices! Once you place the order:
you can start a chat (round teal bubble at the bottom right corner) and add your file(s) with any request or specification;
or attach the photos for your order to: lucysconfections@gmail.com
Are the cookies safely shipped?
Each cookie is individually wrapped in self-sealing cellophane bags, and each layer of cookies is protected by bubble wrap to prevent breakage. Everything is then nestled in a decorative gift box.
Do you offer other shipping carriers?
Yes, this will result in an additional charge, but you can choose your preferred carrier.
How long in advance should I place my order?
Our turnaround time is generally 1 business day, so if you are planning ahead or in a rush, please let us know so we can accommodate your request and ship accordingly.
Please note that for orders with more than 10 dozen cookies or 25 edible impressions, it is MANDATORY to place an order with at least 10 days in advance of the deadline.
Use the chat bubble, email to lucysconfections@gmail.com or "add a note to seller" at checkout.
What is the shelf life for the cookies?
Cookies stay fresh up to 2 weeks after production. Each cookie comes individually wrapped in self-sealing cellophane bags.