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  • How long does shipping take?
    We ship orders using UPS services. It all depends on the delivery address, but you can expect your order to arrive in 3-5 business days with standard shipping, 1-4 business days with Priority and 1-3 days with Express shipping.
  • Do you offer other shipping carriers?
    Yes, this will result in an additional charge, but you can choose the carrier of your choice.
  • How long in advance should I place my order?
    Our turnaround time is generally 1 business day, so if you are planning ahead or in a rush, please let us know so we can accommodate your request and ship accordingly. Please note that for orders with more than 10 dozen cookies or 25 edible impressions, it is MANDATORY to place an order with at least 10 days in advance of the deadline. Use the chat bubble, email to lucysconfections@gmail.com or "add a note to seller" at checkout.
  • What is the shelf life for the cookies?
    Cookies stay fresh up to 2 weeks after production. Each cookie comes individually wrapped in self-sealing cellophane bags.
  • What is the shelf life for the Edible prints?
    Edible prints last 3 months in original packaging. Just avoid extreme temperatures when storing and avoid direct sunlight (to avoid color desaturation).
  • Are the cookies safely shipped?
    Each cookie is individually wrapped in self-sealing cellophane bags, and each layer of cookies is protected by bubble wrap to prevent breakage. Everything is then nestled in a decorative gift box.
  • How can I upload my files?
    Two choices! Once you place the order: you can start a chat (round pink bubble at the bottom right corner) and add your file(s) with any request or specification; or email us: lucysconfections@gmail.com
  • How long will the cookies and icing last?
    Our cookie kit contains shortbread cookies that will remain fresh for up to 2 weeks after delivery (18-20 days after baked). And the icing can be stored inside the ziplock bag for up to 3 months. We recommend storing the cookies in an airtight container at room temperature and keeping the icing in the fridge until ready to use. Happy decorating
  • Can you deliver to multiple addresses ?
    Yes, we can deliver to multiple addresses. Delivery to different addresses can take between 2-5 business days. We can ship in bulk so quantity is not an issue, just send us a message and we can create a custom order for you and provide a template to fill in with the addresses. This way, you can easily provide us with the necessary information and we will take care of the rest. Please note that additional shipping fees will be applied for multiple addresses.
  • Why does the icing look weird? Is it spoiled?
    No, the icing is not spoiled. What you may be seeing is a normal separation between the sugary content and the food coloring. If you store the icing in the fridge for a while, you will need to let it get to room temperature before massaging the bag to decorate. As the icing warms up, the consistency will change. Now, you can start massaging the bag and you will know that it is ready when it has a uniform color. So don't worry, your icing is perfectly fine and ready to use.

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